Privacy Policy

BrokerSMS provides an SMS service that helps auto brokers generate vehicle quotes, lease payment estimates, and customer proposals. This policy covers the BrokerSMS website, the broker dashboard, and the SMS service.

• Account information — your name, company, phone number, and email address.
• Messages — the SMS and chat messages you exchange with the service, so we can maintain conversation context and support you.
• Quote and proposal data — the vehicles, pricing, and proposals you generate.
• Usage data — basic operational logs such as request times and error records.
• Billing data — subscription status and payment history. Card details are handled by Stripe; we never receive or store your full card number.

• To operate the service and answer your requests.
• To keep you signed in and secure your account.
• To process subscription payments and send billing notices.
• To send account-related messages you have agreed to receive.
• To diagnose faults and improve accuracy.

Message content is processed by automated systems, including third-party AI providers, to generate quotes, summaries, and suggestions. Do not send information through the service that you would not want processed this way.

We share data only with the providers needed to run the service:

• Twilio — SMS delivery.
• Stripe — subscription payments.
• OpenAI — AI-generated responses.
• Google — inventory and pricing data held in Sheets.
• Hosting and database providers that store the service's data.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

When you generate a proposal for one of your customers, you may supply their details. You are responsible for having the right to share that information with us. We process it on your behalf, solely to provide the service.

We retain account and message data for as long as your account is active, and afterwards only as long as needed for legal, accounting, or dispute-resolution purposes. You can request deletion at any time.

Depending on where you live — including under the CCPA/CPRA in California — you may have the right to access, correct, delete, or obtain a copy of your personal information, and to be free from discrimination for exercising those rights.

To make a request, email support@mybrokersms.com. We may need to verify your identity before acting.

Access to the service requires a one-time code sent to your registered phone number. Data is transmitted over encrypted connections. No system is perfectly secure, but we take reasonable measures to protect your information.

We may update this policy; material changes will be announced before they take effect. Questions: support@mybrokersms.com.